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I am unable to run or activate Designer Pro+

  • Activating Designer Pro+ requires you to have a Xara Cloud account.  Every Xara Cloud account is a member of one or more teams.  
  • The team may have been created from your account or your account might be a member of a team created by someone else.  
  • The team must have a qualifying product (a trial or a subscription to Pro+ or Team+) in order to successfully activate and run Designer Pro+  
  • On Activation of Designer Pro+, the device you have activated upon is locked to a team and you can continue running Designer Pro+ as long as the subscription remains active.   

Customers can encounter a variety of messages when an activation is not successful.

Invalid subscription

Your team [team name] does not have an active Pro+ or Team+ subscription. Please upgrade to use Xara Designer Pro+, or contact support.

This message is encountered if the team your device is associated with no longer has an active subscription and your member role within the team is 'admin'   

Invalid subscription

Unfortunately, [team name] does not have an active Team+ subscription. Please inform your team admin to upgrade in order to use Xara Designer Pro+, or contact support.

This message is encountered if the team your device is associated with no longer has an active subscription and your member role within the team is 'member'.   

Request membership

Unfortunately, [email address] is not a member of team [team name], which this device is linked to. Request membership in order to use Xara Designer Pro+ or contact support.

This message could be encountered if your account is no longer a member of the team which was used on your device to activate the product. 

Device limit reached
Unfortunately, you have reached the maximum of 2 devices. Please contact support to connect from this device.

Attempting to activate Designer Pro with the same email on more than 2 devices will result in this message.  Please contact the support team if you wish to deactivate the software on one of your existing machines prior to retrying your activation. 



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